Frequently asked questions (FAQs) about Hanse Honig

Here you will find answers to the most frequently asked questions about our honey, orders and shipping.

1. Where does your honey come from?

Our honey comes from selected beekeepers along the Baltic coast and from various regions of Scandinavia and the Baltic States.

2. Is your honey certified organic?

Our honey is not certified organic because we work with small beekeepers and organic certification would not be affordable for them. This is the only way we can offer honey from the region from small beekeepers and promote the diversity of beekeeping.

3. How long does the honey last?

Honey has an almost unlimited shelf life, but should be stored in a cool, dry place protected from light to ensure the best quality.

4. Which payment methods do you accept?

We accept all common payment methods, including credit card, PayPal and direct bank transfer.

5. How much are the shipping costs?

Shipping is free for orders over €49. For orders below this amount, shipping costs are €4.95.

6. Do you offer international shipping?

Yes, we also deliver our products abroad. Please refer to our shipping information for exact shipping costs and delivery times.

7. Can I change or cancel my order?

You can change or cancel your order as long as it has not been shipped. Please contact our customer service for assistance.

8. What should I do if I am not satisfied with my purchase?

If you are not satisfied with your purchase, we offer a 30-day money-back guarantee. Contact our customer service for more information.

9. What is the best way to use the honey?

Our honey is perfect as a spread, in tea or coffee, and for baking and cooking. You can find many inspiring recipes in our blog.

10. Do you offer wholesale discounts?

Yes, we offer wholesale discounts for larger orders. Please contact us for a custom quote.